Refund policy

REFUND POLICY:

*ALL SALES ARE FINAL.  NO REFUNDS OR EXCHANGES. STORE CREDIT ONLY WITHIN 7 DAYS.

ALL SALE AND CLEARANCE ITEMS ARE FINAL SALE.

WE ARE UNABLE TO CHANGE OR CANCEL AN ORDER ONCE IT HAS BEEN PLACED

RETURN POLICY:

RETURNS WILL BE ISSUED STORE CREDIT ONLY. ALL SALE/CLEARANCE ITEMS ARE FINAL SALE AND NON-RETURNABLE.

AT HAUTE CHOCOLUXE WE UNDERSTAND ITEMS MAY NOT FIT AND A DIFFERENT SIZE MAY BE REQUIRED. YOU HAVE WITHIN 7 DAYS AFTER RECEIVING YOUR ITEMS TO REQUEST A RETURN. INTERNATIONAL RETURN TIMES MAY VARY.

TO BE ELIGIBLE FOR A RETURN, ITEMS/MERCHANDISE MUST BE IN ITS ORIGINAL CONDITION, IN ORIGINAL PACKAGING WITH ALL TAGS/HANGTAGS ATTACHED. ITEMS/MERCHANDISE MUST BE UNWORN/UNWASHED/UNUSED AND FREE FROM ANY/ALL SIGNS OF WEAR. ITEMS/MERCHANDISE MUST BE FREE FROM ANY DAMAGES, STAINS, DEODORANT, MAKEUP OR PERFUME. 

*WE RESERVE THE RIGHT TO REFUSE ANY RETURNS THAT DOES NOT MEET OUR REQUIREMENTS.

ITEMS/MERCHANDISE RETURNED WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED OR PROCESSED. HAUTE CHOCOLUXE IS NOT RESPONSIBLE FOR ITEMS/MERCHANDISE RETURNED WITHOUT A RETURN REQUEST.

SHIPPING CHARGES (ORIGINAL AND RETURN) ARE THE CUSTOMER’S RESPONSIBILITY. SHIPPING FEES ARE NON-REFUNDABLE.

TO INITIATE A RETURN REQUEST OR NEED FURTHER ASSISTANCE PLEASE CONTACT US AT: SUPPORT@HAUTECHOCOLUXE.COM.

***PLEASE INCLUDE PROOF OF PURCHASE OR ORIGINAL PACKING SLIP FOR CUSTOMER REFERENCE